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Direct Debit customers have their payments taken either at an early collection date on or around the 10th of each month or at a late collection date around the end of each month.
For specific information on your payment date schedule, call our Customer Experience staff on freephone number Our payment system changed a little while ago to make it easier to manage your tickets.
Previously players with more than one ticket would see a single Direct Debit mandate for the cost of all tickets.
Now though each ticket uses a separate Direct Debit mandate, which makes it easier to change the number of tickets you play. For any questions, please call our Customer Experience staff on freephone number If you win a Street Prize or get lucky in our Postcode Millions, we'll ring or write to you.
With sensitive information like wins and prize payouts, we need our players to take care to ensure the person calling is definitely from People's Postcode Lottery.
Likewise, we'll also need to ensure we're definitely talking to the winning player before we can give any win information out.
We would encourage anybody receiving a call to make checks that the caller is definitely from People's Postcode Lottery. When we call you with news of a win, you should verify it's People's Postcode Lottery on the line by asking us to.
All of this information is in the email or welcome pack you received when you first signed up to play.
We'll be happy to set your mind at ease and prove it's really us! Before we can discuss your prize wins in a phonecall, we'll also need you to answer two security questions in order to confirm your identity.
However, we never ask for any sensitive bank information such as your bank account PIN. For players who have registered bank account details on file, prize money is usually transferred into your bank account within 28 days.
However, if you do not pay by Direct Debit, we may need you to contact us to claim your prize money , depending on how much you have won. Players paying by Direct Debit: If you pay for your subscription by Direct Debit, your prize money will be transferred into your bank account within 28 days.
Please note that, in some cases, for security reasons, we might need to call you to confirm bank account details.
Players paying by other payment methods: If you pay for your subscription by other payment methods and you have already registered your bank account details with us, your prize money will be transferred within 28 days.
You will be required to provide two forms of identification - a driver's licence or passport - and a recent bank statement clearly showing your name, account number and sort code.
Please email scans of the documents to info postcodelottery. On receipt of these, your prize money will be transferred into your bank account within 28 days.
Please provide your bank account information within six months of your win to enable us to make this prize payment. If you have any questions, please call us on freephone number or see Contact Us for other ways to get in touch.
Before we can discuss prize wins and payment arrangements in a phonecall, we'll need you to answer two security questions in order to confirm your identity.
We need to be sure we are speaking to the account holder before we reveal any important information like a win. With People's Postcode Lottery, your prize money is usually paid into your account within 28 days of your win.
In that case, please ring us on freephone number and we can arrange to pay your winnings. Please confirm this bank account information to us within six months of your win.
Thousands of postcodes win each week, and millions of pounds in prizes is won every month. Winning postcodes are announced every single day of the month.
Only playing postcodes are entered into the Postcode Lottery draws, so prizes are always guaranteed to be won. If you sign up and play , you'll a win a prize if your postcode gets lucky.
You never know when a big win is coming your way. Our players have raised millions of pounds for good causes.
By playing People's Postcode Lottery, you give yourself the chance to win great prizes , but you also help some amazing charities do vital work.
Find out more about how your ticket supports charity. To help us help a range of good causes, sign up to play People's Postcode Lottery.
Check out the latest news on how player funding is helping charity projects. Do you know a deserving cause near you?
They can directly apply for funding from charity trusts which distribute funds raised by our players. Check out the websites:.
The other charity trusts which share out player funding work with specific charity organisations, grouped by theme.
For example, Postcode Children Trust works with specialist organisations to inspire and support children and young people to make the most of their lives and opportunities.
We just need you to tell us. You can also request a change of address by emailing us at info postcodelottery. Please ensure that your written request includes all of the information specified above.
This allows us to make your change as quickly and easily as possible. If any of this key information isn't provided, we'll need to get back in touch with you to fill in the missing details.
If you need to change your bank details, please call us on freephone number Unfortunately, it's not possible to request changes in bank account details by email or post.
These updates must be discussed in a telephone call. If you play with PayPal or Debit Card subscriptions and wish to add bank details, or change the bank details we have on record, you can call us on freephone number In this case, to register or amend a prize payout bank account, you can also email or write in.
Please note that you cannot email or write in to request a change to your Debit Card payment details.
If you are updating your Debit Card or a bank account which pays for your subscription we need you to call us on freephone number All requests will receive written confirmation of receipt and of any changes made.
Please note, it's not possible for players paying by Direct Debit to request changes in bank details by email or post: these updates must be discussed in a telephone call.
Our Customer Experience team can make any changes to your subscriptions for you. If you wish to reduce your number of subscriptions or change your subscriptions, simply call us on freephone number Discussing changes in a telephone call allows us to obtain all the necessary information from you and we can confirm back to you that the required changes are in place and when your last draw date will be on any cancelled subscription.
If you would like to stop playing, you can cancel your subscription at any time. Simply cancel your Direct Debit with your bank, or call us on freephone number People's Postcode Lottery will not request payment for any future draws.
We received some invaluable suggestions from players regarding the My Account functionality and have identified a series of improvements to make this service even better.
Players are currently unable to sign in to My Account while these changes are made. In a copy of the email which you no longer want to receive, click the Unsubscribe button in the footer of the mailing.
You should then be taken to a webpage in which you can choose to unsubscribe from future mailings of that type.
Alternatively, call our Customer Experience staff on freephone number and they can change your contact preferences for you. People's Postcode Lottery urges the public to be vigilant and look out for key warning signs in any communication telling them they have won any lottery:.
If you are unsure about any communication you receive, please call our Customer Experience staff on freephone number or email us on info postcodelottery.
Periodically, fraudsters will run lottery scams. Sometimes, these scams can involve an individual posing as People's Postcode Lottery.
The scammers contact members of the public by letter, email, phonecall or SMS message. The scammers will then claim that their target is a winner of a special lottery award.
The fraudsters will often then ask for payment or your bank details before they will transfer any 'winnings'. We are also aware of instances of nuisance callers and criminals deliberately changing the caller ID, a practice known as ' spoofing '.
In these cases, your caller ID displays a telephone number connected to People's Postcode Lottery, but the phonecall is not from us. The scammers then ask for information about bank accounts or payments.
One number being 'spoofed' is , which is an inbound telephone number for members of the public to contact our Customer Experience department.
This is not an outbound number that People's Postcode Lottery uses to contact players. People's Postcode Lottery warns the public that these communications are scams and should be ignored.
We encourage anyone who has encountered a scam to report it to Action Fraud , the UK's national fraud reporting centre.
For more information visit www. Close video. Search in questions and answers. How can I join People's Postcode Lottery?
What's the difference in playing with 1, 2 or 3 tickets? Where can I buy People's Postcode Lottery tickets?
Why would People's Postcode Lottery call me? If you're a player, we could be calling to advise you of a prize win or to resolve an issue with a payment or your subscription If you were previously a player, we might be calling you with some updates about People's Postcode Lottery If you've tried calling us with a query, or started to sign up on our website, then we might be contacting you to offer assistance.
How can I raise a complaint with People's Postcode Lottery? How can I self-exclude from playing People's Postcode Lottery? Prizes What does my ticket play for?
Your ticket plays for prizes every day of the week. To find out more, visit our How It Works page. How can I tell if I'm a winner?
You can find out the results by: Checking out the Lottery Results section on the website. Calling us on freephone number When will I receive my prize money?
What's happening with all these extra Street Prizes in December's draws? Postcode Millions When do Postcode Millions happen?
Do I need to buy separate tickets for the Postcode Million draws? How can I pay for my tickets? It's also possible to sign up for a subscription by PayPal.
When does my ticket play for prizes? How are winners selected? How much will my monthly payment be? When will my payments be taken?
If you share a postcode with someone else who also enters, your chance of winning increases — just like names in a hat! Not a member?
Register here. Already a member? Sign in. Pick My Postcode is completely free and we never sell your personal data or pass on your email address unless you tell us to.
You'll need to be 18 to play and have a UK postcode. All we ask is that you check the draws personally and keep it to one entry per person.
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You further confirm that your use of the Website shall be in compliance with all relevant laws and regulations applicable to you in the United Kingdom or elsewhere.
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Watch Chris explain why you should become a member. Find winners near you. Join us today for free. Your eyes fund the prize You might be wondering how we can give away money for free.
I was also inspired by milliondollarhomepage. Small but perfectly formed. Sign into your account Not a member? Back Legal Stuff Pick My Postcode is completely free and we never sell your personal data or pass on your email address unless you tell us to.
If you do not agree to the Terms of Website Use, you must not use the Website. Changes to these terms Pick reserves the right to amend the Terms of Website Use at any time by amending this page.
New versions of the Terms of Website Use will be effective from the date on which they are posted on the Website.
Where substantive changes are made to these Terms of Website Use, users who have registered to use the Website and provided valid e-mail addresses will be sent e-mail notifications notifying them of such changes, or otherwise notified through the messaging system on the Website.
You agree that you will check the Terms of Website Use each time that you use the Website to ensure that you are aware of the version in force during your visit.
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Pick reserves the right to suspend, withdraw, discontinue or change any aspect of the Website without notice. Pick will not be liable to you for any reason if the Website is unavailable at any time or for any period.
All Competitions offered by Pick via the Website are free prize draws; these prize draws are not licensable gambling or betting services and are not regulated by the Gambling Commission.
By entering any Competition you accept that you are entering into an arrangement solely between you and Pick, and that you will have no right to appeal to or otherwise involve the Gambling Commission or any other third party in the event of any dispute.
All Competitions will operate as described in the relevant section of the Rules. Before entering a Competition you warrant that you will read the relevant section of the Rules to familiarise yourself with the way in which that Competition will be run.
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You further accept that Pick shall be under no obligation to enter into any correspondence with users in relation to any dispute.
Certain Competitions offered via the Website provide users with a limited window of opportunity in which any prizes that they may win.
By entering such Competitions you specifically acknowledge that you will forfeit your right to any prize that you may become entitled to but subsequently fail to claim during the relevant window.
In instances where a user submits more than one entry to a single Competition, either by design or through error, Pick reserves the right to declare all entries made by that user to the relevant Competition as invalid and void.
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